Web Design Lesson #2512: If a client likes the way they design…
At my previous job as a web designer in a small business, I was exposed to a lot of things that I often found amusing. Most of these were contributed to our clients. Some of them were because we made up humourous name for each project - looking to liken a word in a client name to a swear word or something that just sounded plain wrong. But it was always the customers who came up with the most unimaginable senario possible.
As a web designer, most of the time the client leaves the job in our hands. The colours, the navigation - whatever. They usually cannot be bothered or do not even care how we go about it as long as it presents their business well. But there was one client in particular who just flat out made me laugh. I also learned that if a client tells you they like the way they had done their previous website or a mockup of a website, there is no point in deviating from it too much because they will always go back to what they designed.
This client was French. There is no real reason to point that out, but it proved hilarious in overhearing conversations between her and a co-worker, simply because there was an obvious communication break down. And she always used to bring in phonebook sized notes with her which was not only amazing but also fucking annoying. And since I worked right next to my co-worker, to hear this client yammering on for hours was off putting. But it also meant money for us.
She had provided an idea for a website that she had built herself in word. I was quite interested because she had gone to all the trouble of making up a sort of dummy website about what she wanted. We were all excited because it meant that it was going to be an easy job. So it seemed. That was until after designing a site for her for almost a week, she rang me up to say she didn’t like it. We tried to make the changes she told us over the phone, but after a while she must have been frustrated and started to meet with us - with her phonebook sized notes.
Eventually, we got the website done. But in the end, it looked exactly like the one she had done herself in word which made us wonder why was she even wasting her money on us when she could have done it herself? I guess it didn’t really matter but like I say - I learned that if a client says they like the way they did something - they always want it that way. It’s like a child to them - something personal. It’s fucking ridiculous.
Tagged as humour, web design + Categorized as web design